All of us at Independent All of us at Independent Federal Credit Union are excited to bring you our new digital banking experience. The new system will offer our great members enhanced features leading to improved, faster, and easier banking with Independent. You will notice enhanced mobile banking with touch ID technology and bill pay. An improved Online Banking experience with more alerts, options, and enhanced mobile statements that will allow you to easily view your E-Statements.
Here are some important things to note regarding the transition to the new system:
• Your Independent Account information will remain safe and intact throughout the upgrade process and beyond.
• Account numbers, automatic deposits, and withdrawals will carry over.
• Bill Pay will go down 1-27-25 at approximately 9 AM.
Items scheduled up to 1-27-25 and through 1-31-25 will still be paid.
• The last day for our old system will be 1-31-2025. Our new system begins full operation on 2-1-25.
• Automatic Bill Payments set up in the old system will be carried over to the new Online banking system.
Please verify all scheduled transactions and payees to confirm they carried over correctly and were paid as expected.
• ACH deposits, electronic transfers, and direct deposits will still post to your accounts as normal.
• You may continue to use your ATM and Debit cards.
• Existing eStatement users should download all existing statements through December 2024 no later than 1-29-25.
• You will need to re-enroll for eStatements once you login to the new system.
• Please bring your ID on your first visit to the branch as they will need to be scanned into the new system.
We will be open and running on the new system on Monday, February 3rd, 2025. On launch day, the new system will be available to you on our website. Members will need to delete the old app and download the new app in the Android™ and Apple® App Stores. Search IND FCU to locate the new app.
Our Independent Staff will be at the ready to assist or answer any of your questions to help make a smooth transition for you. On behalf of the entire Independent team, THANK YOU for your continued patience and support.
For more information, step-by-step checklists, and password tips download our System Upgrade special edition newsletter.