In order to provide a higher level of service to our Great Members, we have been working diligently behind the scenes on implementing a new core processing system upgrade to improve the way we serve you!
You will notice enhanced mobile banking with touch ID technology and bill pay. An improved Online Banking experience with more alerts and options and enhanced mobile statements that will allow you to easily view your e-statments from any device. Our new Online Banking System will offer you a better and more convenient way to bank Independent.
It is important to keep the following details in mind.
• Your Independent Account information will always remain safe and intact throughout the upgrade process and beyond
• Account numbers, automatic deposits, and withdrawals will carry over
• Automatic Bill Payments set up in the old system will carry over to the new online banking system; however, checking them once you see them in the new system is important. Please take time now to prepare by making a list of accounts, account numbers, and payment due dates to make your transition go smoothly.
• Existing eStatement users need to download all existing statements through December 2024 no later than 1-29-25.
We are very excited to upgrade our current technology infrastructure. This will enable our Independent Team to continue to provide our Great Members with top-notch service, security, and banking solutions. At this time, there is no action you need to take. However, we will keep you informed every step of the way. We are working hard during this conversion process to minimize service disruptions for our valued members. We understand there are bound to be some challenges that come with all change. We ask for your patience as we continue to work on providing you with a higher level of service.
During the transition timeframe, the system will be down, and any scheduled payments during that time will not be processed. Please plan ahead so your payments are on time and not delayed during the new system transition. Check back for more definitive dates for our transition window.
On behalf of the entire Independent Credit Union team, thank YOU for your continued patience and support. Stay tuned for updates on our progress and for more helpful tips to make sure you are ready for our February 3rd implementation date.